topic Re: Contract ended, bought new phone, lost eSim in Pay as you go

Contract ended, bought new phone, lost eSim

Jacksteven94 — Sun, 26 Jul 2026 05:02:59 GMT

I spoke to EE before my contract term ended and chose to go with pay as you go to keep my phone number without signing up to a new contract as I now live in Australia. I then bought a new phone out here but it wouldn’t let me transfer my eSIM, my EE app doesn’t show my payg details or anything it just states my account is now closed. I have topped up £10 to my phone number and it says it was successful but I have no access to the account whatsoever, what do I do? I’d like to avoid having to call EE as like I said I live in Australia and it would cost me a fortune.

Re: Contract ended, bought new phone, lost eSim

Chris_B — Sun, 26 Jul 2026 06:29:18 GMT

@Jacksteven94 EE don’t support eSIM on PAYG. You also cannot change from a contract to PAYG while outside the UK, this has to be done when connected to the EE network directly.

You will need to call because your account was registered as a contract account and needs setting up for PAYG. You’ll also need a replacement SIM card and that’s only going to be sent to your UK billing address and it’ll need to be activated and used in the UK first before someone else can post this to you.

Re: Contract ended, bought new phone, lost eSim

XRaySpeX — Sun, 26 Jul 2026 11:37:21 GMT

You need to call CS to delete your old contract MyEE a/c & then you can set up your new PAYG MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.