Hibernated SIM

Dean551 — Sat, 25 Jul 2026 12:30:29 GMT

Hi everyone, I bought an EE SIM card last year but hadn't made any payments until yesterday. Yesterday, I finally topped it up/paid the balance. I would like to check my current balance and find out if my SIM card is still active. Can anyone help me with this? Thanks!

Re: Hibernated SIM

XRaySpeX — Sat, 25 Jul 2026 11:56:12 GMT

@Dean551 : Your PAYG SIM will have gone into hibernation due to non-use for over 6 months. If it has, topping-up now would be too late.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

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Hibernated SIM

Re: Hibernated SIM