topic Re: Locked Sim can't top up in Pay as you go

Locked Sim can't top up

Ry50 — Fri, 24 Jul 2026 13:47:24 GMT

I tried topping up the account online but I'm unable to buy any packs as I can't text or call 150

Re: Locked Sim can't top up

XRaySpeX — Fri, 24 Jul 2026 14:47:27 GMT

Why can't you text 150?

You can also buy packs with your credit thro' your online EE a/c.

Re: Locked Sim can't top up

Ry50 — Fri, 24 Jul 2026 14:59:40 GMT

My account was deactivated for inactivity and so it says I don't have enough credit to message or call 150.

As for the ee account I have tried to access it but to do so I need a messaged code, but due to the deactivated account I cannot receive them to access it.

Re: Locked Sim can't top up

Schockwave — Fri, 24 Jul 2026 15:03:26 GMT

@Ry50 , if your account has been deactivated due to inactivity, you will have to ring them to get it reactivated as it has gone into hibernation:

https://community.ee.co.uk/t5/Pay-as-you-go/Understanding-Pay-As-You-Go-Hibernation-and-how-to-keep-your/td-p/1606627

I would suggest you take a read, you will or should understand why your number has been deactivated.

Re: Locked Sim can't top up

Ry50 — Fri, 24 Jul 2026 15:04:55 GMT

I understand but I do not own any other devices to call from to reinstate the account and so I am stuck on what to do since I'm unable to call.

Re: Locked Sim can't top up

XRaySpeX — Fri, 24 Jul 2026 15:07:00 GMT

I think you are mixing up cause & effect.

If your SIM is deactivated you can't do anything with it anyway.
If your SIM was deactivated for inactivity & that was less than ~3 months ago you need to call CS to take it out of hibernation. Above ~3 months you've lost it anyway.
You don't need any credit to text 150 in order to buy packs.

Re: Locked Sim can't top up

Ry50 — Fri, 24 Jul 2026 15:09:10 GMT

No I only got the message 12 days ago about it being deactivated for inactivity and having 3 months to reactivate. But for whatever reason I am unable to send any messages to 150,they simply do not go through to them for whatever reason so I'm unable to purchase a pack to reactivate the account.

Re: Locked Sim can't top up

XRaySpeX — Fri, 24 Jul 2026 15:14:58 GMT

You can't purchase a pack now while it is in hibernation. If your SIM is deactivated you can't do anything with it anyway. You need to call CS to get it reactivated.