https://community.ee.co.uk/t5/Pay-as-you-go/Data-working-but-NO-calls-or-SMS-verification-codes/m-p/1630584#M75563 <P><BR />Hi,<BR />My mobile data works fine and I have an active pack, but Voice and SMS are completely down:<BR />* Callers hear a busy tone when calling me.<BR />* I cannot receive any SMS or OTP verification codes from third-party apps.<BR />I’ve already tried restarting, toggling Airplane mode, and enabling VoLTE, but nothing helped.<BR />It seems like my SIM’s voice/SMS provisioning is stuck. Could you please refresh/reset my SIM services on the backend?<BR />Thank you!</P> Thu, 23 Jul 2026 20:10:15 GMT Dani1005 2026-07-23T20:10:15Z https://community.ee.co.uk/t5/Pay-as-you-go/Data-working-but-NO-calls-or-SMS-verification-codes/m-p/1630584#M75563 <P><BR />Hi,<BR />My mobile data works fine and I have an active pack, but Voice and SMS are completely down:<BR />* Callers hear a busy tone when calling me.<BR />* I cannot receive any SMS or OTP verification codes from third-party apps.<BR />I’ve already tried restarting, toggling Airplane mode, and enabling VoLTE, but nothing helped.<BR />It seems like my SIM’s voice/SMS provisioning is stuck. Could you please refresh/reset my SIM services on the backend?<BR />Thank you!</P> Thu, 23 Jul 2026 20:10:15 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Data-working-but-NO-calls-or-SMS-verification-codes/m-p/1630584#M75563 Dani1005 2026-07-23T20:10:15Z https://community.ee.co.uk/t5/Pay-as-you-go/Data-working-but-NO-calls-or-SMS-verification-codes/m-p/1630609#M75564 <P>Are you in UK?</P><P>What does texting AL to 150 from your no. fully report verbatim (it is free)?</P><P>This user discussion forum cannot mess around with your SIM as it has no access to your specific account. You need to raise this with CS.</P> Thu, 23 Jul 2026 22:18:01 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Data-working-but-NO-calls-or-SMS-verification-codes/m-p/1630609#M75564 XRaySpeX 2026-07-23T22:18:01Z