topic Re: Just been robbed by EE again in Pay as you go

Just been robbed by EE again

Hyluxmon — Sun, 19 Jul 2026 10:51:53 GMT

I paid £13.50 for 75GB last month and I was charged but it didn’t work, I had to then spend £15 for the 75GB to get it. It’s now been a month and has run out, so I used the app to start a new plan, I picked £15 for 75GB and once again got a discount, so it came to £13.50, fully paid for and it’s not come on. I need to speak to someone from EE over chat not phone call to fix this or it needs to be reported.

Re: Just been robbed by EE again

XRaySpeX — Sun, 19 Jul 2026 10:59:17 GMT

@Hyluxmon : What does texting AL to 150 from your no. fully report verbatim (it is free)?

There is no Live Chat for PAYG. You need to call CS.

Re: Just been robbed by EE again

Hyluxmon — Sun, 19 Jul 2026 11:07:15 GMT

It shows £0 when texting AL. On the app I found a part where it says my plan will start on July 26 but to start it now text NOW to 150, so I do that and I get a reply saying “Sorry we were unable to stop your active plan, please call us on 150 for further assistance.”

Re: Just been robbed by EE again

XRaySpeX — Sun, 19 Jul 2026 11:12:21 GMT

Text STOP PLAN to 150 before texting NOW.

Re: Just been robbed by EE again

Hyluxmon — Sun, 19 Jul 2026 11:14:35 GMT

Texting STOP PLAN to 150 gets me this reply “Sorry, but we couldn't complete your request as you currently don't have a plan. To choose a plan, reply ALL PLANS to this message.”

Re: Just been robbed by EE again

Peter_W — Sun, 19 Jul 2026 13:42:09 GMT

Thanks for giving this a try, @Hyluxmon

As @XRaySpeX mentioned, there is no chat option available for pay as you go, so you'll need to give our team a call so we can double check what's happened at our end here.

You can call on 150 from an EE phone, or 07953 966 150 from another provider.

Peter

Re: Just been robbed by EE again

Hyluxmon — Sun, 19 Jul 2026 15:22:44 GMT

I’m deaf and speech impaired

Re: Just been robbed by EE again

Northerner — Sun, 19 Jul 2026 17:14:23 GMT