topic Re: no signal after doing a chargeback in Pay as you go

no signal after doing a chargeback

fowlerliam188 — Mon, 13 Jul 2026 23:58:34 GMT

last week i bought a pack but the allowances did not apply, i did a chargeback with my bank to get the money back, now my phone says emergency calls only

Re: no signal after doing a chargeback

XRaySpeX — Tue, 14 Jul 2026 01:18:36 GMT

@fowlerliam188 : It would do! Doing a Chargeback has cancelled your purchase of an EE PAYG SIM.

Re: no signal after doing a chargeback

Chris_B — Tue, 14 Jul 2026 07:22:48 GMT

@fowlerliam188 when this happens the best thing you can do is restart the device so it refreshes the connection and it updates. Occasionally this happens and a device restart sorts it.

Re: no signal after doing a chargeback

fowlerliam188 — Tue, 14 Jul 2026 16:15:50 GMT

i bought the sim card in a shop and topped it up online, doing a chargeback should have just removed the top up, i cant even call 150 now

Re: no signal after doing a chargeback

Ali_A — Wed, 15 Jul 2026 07:02:01 GMT

Hi @fowlerliam188

Sorry to hear your top-up did not initiate your allowances as expected.
The best course of action would be to contact customer service team on 150 who could check your top-up and ensure your pack and allowances are activated.

However, as you have initiated a chargeback on the first top-up on a new SIM without any top-up history, this will automatically cause the SIM to be disconnected.

Sadly, the account will not be re-connected.

To use Pay as you go you'll need to obtain a new Pay as you go SIM.

Ali