topic Re: Re activate sim in Pay as you go

Re activate sim

Bobby1690 — Tue, 07 Jul 2026 16:03:36 GMT

My sim has gone into hibernation, I'm currently in Thailand and I've not used my ee sim in 3 months. It has been deactivated today, I called EE yesterday and they told me to call again today to re activate but I cannot use the sim to call.. is there any way EE can call me back or contact me to re activate.

Re: Re activate sim

Bobby1690 — Tue, 07 Jul 2026 16:10:17 GMT

My sim card has gone Into hibernation, I called ee yesterday and they told me to call again today to reactivate my sim card. However I cannot do this as my sim went out of service today,

Is there any way EE can contact me to re activate my sim card.

Re: Re activate sim

XRaySpeX — Tue, 07 Jul 2026 16:53:48 GMT

No, you need to call them.

Your PAYG SIM has gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Re activate sim

Ali_A — Wed, 08 Jul 2026 09:44:07 GMT

Hi @Bobby1690

Just to add to the great advice from @XRaySpeX, (you can find out more about hibernation at Pay as you Go hibernation), as your SIM is currently deactivated you'll need to call using a different phone from abroad. You can find the contact number at Contact us from abroad | Help | EE.

Ali