topic Re: Abroad - called barred cannot even dial EE for support in Pay as you go

Abroad - called barred cannot even dial EE for support

rickimp — Mon, 06 Jul 2026 16:29:50 GMT

I am currently abroad and didnt use my phone for a bit and now calls are barred. I cannot even call EE. I did a top up to see if it will correct things but it didn't. I am away until beginning of September and seem to be powerless to do anything about it. When I called the helpline from another phone it asked form my number but wouldn't accept my inputs.

Is there on online chat - which would be best.

I have an EE online account.

Thank you

Re: Abroad - called barred cannot even dial EE for support

Schockwave — Mon, 06 Jul 2026 16:41:18 GMT

Hello @rickimp ,

Welcome to the community,

How long ago is it since you used your SIM card? I take it it is pay as you go, please take a look here:

https://community.ee.co.uk/t5/Pay-as-you-go/Understanding-Pay-As-You-Go-Hibernation-and-how-to-keep-your/td-p/1606627

There is no live chat for pay as you go and there is no email to contact EE either whether on pay as you go or contract.

Re: Abroad - called barred cannot even dial EE for support

rickimp — Mon, 06 Jul 2026 16:42:24 GMT

Just opening link. Cannot even call 150 but it did accept a top up last week. I spend a lot of time abroad. I usually get a text reminder to tell me to use my phone but I haven't so I think it is less than the required 3 months - unless that text was barred too.

Re: Abroad - called barred cannot even dial EE for support

rickimp — Mon, 06 Jul 2026 16:44:30 GMT

Link gave me some guidelines. Hibernation is possible, but i have used it even for a single text message since the New Year

Re: Abroad - called barred cannot even dial EE for support

XRaySpeX — Mon, 06 Jul 2026 17:44:06 GMT

@rickimp wrote:
i have used it even for a single text message since the New Year

In which direction? Incoming texts don't count.

Also New Year is more than 6 months past, longer than the hibernation triggar.