topic Re: Changing payment method in Pay as you go

Changing payment method

C853 — Sat, 27 Jun 2026 07:04:13 GMT

I’ve been trying to change my payment method for my EE data to a capital one credit card. I input all my back details then press save my card. And it takes me to this screen and crashes. Nothing loads and it doesn’t get added to my EE account. Ive tried this on mobile AND laptop. Any ideas what’s going wrong and solutions?

Re: Changing payment method

Michael_D — Sat, 27 Jun 2026 09:13:30 GMT

Hi @C853

Welcome to the community.

If you haven't already, it is worth trying to clear the cookies and cache from your browser to see if that helps to let you change the details.

If you still see the same, give our customer service guides a call, and they can look into this further for you and see if they can update the card details for you.

Michael

Re: Changing payment method

XRaySpeX — Sat, 27 Jun 2026 11:13:07 GMT

@C853 : Is this for PAYG?

Re: Changing payment method

C853 — Mon, 29 Jun 2026 18:40:16 GMT

Yes it is for PAYG, tried it again today and still doesn't load

Re: Changing payment method

XRaySpeX — Mon, 29 Jun 2026 18:49:04 GMT

@C853 : Text STOP PLAN to 150. This will cancel your current card as well not let your current plan auto renew. The next time you buy a pack it will allow you to pay by Direct Card Payment when you'll be able to supply your new card details.

Re: Changing payment method

C853 — Mon, 29 Jun 2026 21:56:49 GMT

Hi thanks,
I tried cancelling the plan and deleted my card. Tried repurchasing the plan and adding the new card. Same screen appears on mobile and same thing on laptop... 😞 it is a Mastercard credit card which says should be accepted. i'll try just adding some credit with the card tomorrow and see if i can save the card to then purchase payg direct debit

Re: Changing payment method

XRaySpeX — Mon, 29 Jun 2026 22:02:33 GMT

Is it a UK bank's Mastercard?

It won't be a DD but a Direct Card Payment. It uses your long card no., not your bank details.