topic Re: Sim in Pay as you go

Sim

Arash2 — Mon, 29 Jun 2026 10:56:28 GMT

Hi, I’ve lost my SIM card signal and now I can’t top up my account. Can you please help me

Re: Sim

Northerner — Mon, 29 Jun 2026 11:35:09 GMT

Hi @Arash2

Are you in the UK.
When did you last make a chargeable call or text.

https://community.ee.co.uk/t5/Pay-as-you-go/Understanding-Pay-As-You-Go-Hibernation-and-how-to-keep-your/td-p/1606627

Thanks

Re: Sim

XRaySpeX — Mon, 29 Jun 2026 12:06:51 GMT

@Arash2 : How'd you mean you lost the signal? You mean your PAYG is deactivated?

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.