topic Re: refund to my card in Pay as you go

refund to my card

adam_lc — Thu, 25 Jun 2026 20:58:49 GMT

hi recently had £10 credit and was giving a refund on my card I'm just seeing why the credit has disappeared on my EE ap and how long for it to land in my bank kind regards Adam I'm also pay as U go

Re: refund to my card

Chris_B — Fri, 26 Jun 2026 07:07:58 GMT

@adam_lc PAYG credit is none refundable to you. Has the credit purchased a pack ?

Re: refund to my card

adam_lc — Fri, 26 Jun 2026 11:06:52 GMT

I spoke to someone on phone and he said he refunded it back to my card and it has not purchase a pack

Re: refund to my card

XRaySpeX — Fri, 26 Jun 2026 13:40:04 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: refund to my card

Michael_D — Sat, 27 Jun 2026 07:51:58 GMT

Hi @adam_lc

If a refund was being arranged, it would normally be back on the card within 5 working days.

If it isn't showing after that period, give our team another call and they can check your account for an update.

Michael