topic Re: Brought EE sim from shop, followed link, purchased plan and nothing in Pay as you go

Brought EE sim from shop, followed link, purchased plan and nothing

Hyluxmon — Thu, 18 Jun 2026 17:04:51 GMT

So, I’m on holiday and I’m with GiffGaff, it’s horrible, no service anywhere most of the time, so I got an EE sim from the shop to try, I popped it into my phone and followed the instructions on the back which had a link to go to, to complete the purchase of a plan.

i paid the £13.50 for 75GB and then downloaded the app as it said this after purchasing to finish setting up.

the app shows I have nothing and need to purchase a plan. But I’ve already spent the £13.50.

i mean I’ll buy a new plan now via the app just so I can use it because I need it but how do I get a refund for the £13.50 spent?

Re: Brought EE sim from shop, followed link, purchased plan and nothing

XRaySpeX — Thu, 18 Jun 2026 17:04:48 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Brought EE sim from shop, followed link, purchased plan and nothing

Hyluxmon — Thu, 18 Jun 2026 17:07:13 GMT

Texting that shows £0 but the message before it says this

Re: Brought EE sim from shop, followed link, purchased plan and nothing

XRaySpeX — Thu, 18 Jun 2026 17:22:13 GMT

It might take a few hours to take effect.

Re: Brought EE sim from shop, followed link, purchased plan and nothing

Chris_S — Sat, 20 Jun 2026 08:39:47 GMT

Hi @Hyluxmon

I'm just checking if the credit has appeared on your account yet?

Chris S

Re: Brought EE sim from shop, followed link, purchased plan and nothing

Hyluxmon — Sat, 20 Jun 2026 16:38:18 GMT

@Chris_S No, it never did.

Re: Brought EE sim from shop, followed link, purchased plan and nothing

XRaySpeX — Sat, 20 Jun 2026 16:53:52 GMT

No, the credit won't appear cuz you spent it on the £15 pack but the £15 pack has now appeared & you can use it, incl. 65 GB data.

Doesn't texting AL also confirm this fact?

Re: Brought EE sim from shop, followed link, purchased plan and nothing

Hyluxmon — Sun, 21 Jun 2026 14:12:01 GMT

@XRaySpeX @So I got a sim card from the shop, I inserted the card and paid £15 for 75GB attached to this SIM card but it never loaded but the money left my bank.

I paid for this via the website by following the instructions on the SIM card packet by putting in my new number etc

I then paid via the app for another £15 75GB one because I needed the data, so I’ve paid £15 twice and it only worked the once.

Re: Brought EE sim from shop, followed link, purchased plan and nothing

Leanne_T — Mon, 22 Jun 2026 07:23:26 GMT

Hi @Hyluxmon

Thanks for coming back to us.

If the credit has not been added, please give us a call and our pay as you go guides will take a look into the account and payments for you to help you further.

Leanne.