topic Re: PAYG SIM in Hibernation with £10 credit — cannot call 150 in Pay as you go

PAYG SIM in Hibernation with £10 credit — cannot call 150

D4llas — Mon, 15 Jun 2026 12:40:26 GMT

Hello. My Pay As You Go SIM card has gone into hibernation. It has completely blocked me from dialing 150 or texting 150. I already have a £10 cash credit balance showing on my app account.
I do not want a recurring monthly pack. I just want a human advisor to lift the hibernation block and manually apply a £10 one-off data add-on using my existing credit balance.
Please note that I do not want a phone call and cannot take one. Please keep all communication strictly to private messages here on the forum. Send me a private message link so I can provide my account details securely. Thank you.

Re: PAYG SIM in Hibernation with £10 credit — cannot call 150

David — Mon, 15 Jun 2026 12:46:20 GMT

Hi @D4llas

Welcome to the EE Community.

theres no account access here on the community if you call freephone 0800 079 8586 from any other phone a EE guide be able to assist you.

Thanks

David.

Re: PAYG SIM in Hibernation with £10 credit — cannot call 150

XRaySpeX — Mon, 15 Jun 2026 13:28:10 GMT

You will need to phone CS to get the hibernation lifted providing it hasn't been idle for > 9 months.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.