Re: Cant make calls

Kirmanj — Fri, 12 Jun 2026 18:08:18 GMT

Hello I was abroad uk for 6 months I just come back but my SIM card not working and I just topped up 2 hours ago but still not working I can’t even connect ee

Re: Re: Cant make calls

XRaySpeX — Sat, 13 Jun 2026 07:41:46 GMT

@Kirmanj : If you never used that PAYG SIM for the whole 6 months you were away, then your going to have to call CS to get it reactivated.

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

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Re: Cant make calls

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