topic Re: Restricted a in Pay as you go

Restricted a

Petrafrimp — Thu, 04 Jun 2026 22:40:41 GMT

My account is restricted although i made payment

Re: Restricted a

Chris_B — Fri, 05 Jun 2026 07:25:39 GMT

@Petrafrimp are you on contract or pay as you go ? You’ve posted in the PAYG section of this forum.

if on contract and you’ve made a late payment then this will take up to 24 hours before the service will start working again. if on pay as you go when did you last use this SIM card.

Re: Restricted a

XRaySpeX — Fri, 05 Jun 2026 19:32:00 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.