topic Re: Where to see the break down of my usage in Pay as you go

Where to see the break down of my usage

frederickhunter — Thu, 20 Nov 2025 10:38:15 GMT

Good morning.

When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is takes me to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Previously I could see my usage including how many minutes, and to whom I had called. On this "Plan subscriptions - mobile" page this is not available, and it is only possible to see the final amount remaining.

Does anyone know where should I go to see my full usage via the website?

When I go to the previously suggested page https://ee.co.uk/app/landing-payg, it get the message:

We're updating a few things right now

We're working hard to get it up and running. Please try again later.

Re: Where to see the break down of my usage

AS0 — Fri, 24 Oct 2025 12:06:46 GMT

When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is hyperlinked to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Before they change their online account appearance, you could see your usage like what day how many minutes you had call, text messages and data usage and how much it costed you. But in this "Plan subscriptions - mobile" page you can't see it. You only see the final amount left for you! So it is not "view full usage". It is probably a mistake from those who made the page in hyperlinking to a wrong URL or some other issue. Does anyone know where should I go to see my full usage?

Also who is designing these new appearances where you have to guess where you need to click to see what you want? The online appearance had changed several times and each time it getting harder to use the online platform. Is it left to ChatGPT to do these coding tasks? ^_^

Re: Where to see the break down of my usage

AS0 — Fri, 24 Oct 2025 12:12:13 GMT

Ok, I found one place. if instead of "view full usage", you click on "manage account" below it. Then you go to "https://ee.co.uk/app/landing-payg". There you scroll down and click on the plus sign in front of "Your usage", then you will see the breakdown that I was talking about.

Re: Where to see the break down of my usage

XRaySpeX — Fri, 24 Oct 2025 12:47:15 GMT

You're right! It keeps changing & getting harder to find what you want. Even with these misleading links like "View full usage".

@AS0 wrote:
Ok, I found one place. if instead of "view full usage", you click on "manage account" below it. Then you go to "https://ee.co.uk/app/landing-payg".

"Manage account" below it like everything else seems to take you only to to https://ee.co.uk/plans-subscriptions/mobile where's there's no usage.

How do you go to https://ee.co.uk/app/landing-payg ? By typing it in the Address Bar? That's cheating! You gotta know in advance where you are going to go there. There's no link to it anywhere but there used to be.

Re: Where to see the break down of my usage

Rach_H — Fri, 24 Oct 2025 17:24:09 GMT

Hi @AS0,

Welcome to the Community!

We know how important it is for you to know what is happening with your usage, so I'm sorry to hear that this isn't as straightforward as it could be. I've passed your feedback on, and hopefully this can be amended for you soon.

Rach

Re: Where to see the break down of my usage

XRaySpeX — Thu, 20 Nov 2025 11:45:16 GMT

@frederickhunter : It ain't there anymore. It's gone AWOL.

Re: Where to see the break down of my usage

frederickhunter — Thu, 20 Nov 2025 12:12:46 GMT

Annoyingly, so it would seem!

It was very useful to me in order to keep an eye on my 90 year old dementia-suffering father's calls (to make sure that he wasn't pestering anyone repeatedly).

I do hope that EE plan to reinstate thae option to view the useage online. I've checked, and other providers do have this facility.

Re: Where to see the break down of my usage

XRaySpeX — Thu, 20 Nov 2025 12:29:15 GMT

@Christopher_G : Please could you get them to reinstate "View full usage" on PAYG a/c's. I had previously drew @Rach_H 's attention to it.

Re: Where to see the break down of my usage

Peter_W — Thu, 20 Nov 2025 15:00:49 GMT

Thanks for flagging this, @XRaySpeX.

I've reached out to see if we've received any similar reports - have you tested this on an account of your own to see if you're affected in the same way as @frederickhunter?

Peter

Re: Where to see the break down of my usage

XRaySpeX — Thu, 20 Nov 2025 17:39:02 GMT

@Peter_W : Yes, on 2 diff browsers. Went all over the place looking for my usage. The "View full usage" link exists on the Manage page but only leads to a page of loads management things but no usage.

Re: Where to see the break down of my usage

Peter_W — Thu, 20 Nov 2025 18:09:10 GMT

Thanks @XRaySpeX, I'll do a bit more digging, and if needs be I'll reach out to grab a few more details.

Peter

Re: Where to see the break down of my usage

Peter_W — Fri, 21 Nov 2025 12:25:08 GMT

@XRaySpeX @frederickhunter I've just sent you both a private message so we can take a few more details around this.

Peter

Re: Where to see the break down of my usage

AS0 — Sat, 29 Nov 2025 14:44:21 GMT

@XRaySpeX you're right, it keeps changing. Today clicking on "manage account" will take you to where clicking on "view full usage" would take you which is "plan subscriptions"!

Re: Where to see the break down of my usage

AS0 — Sat, 29 Nov 2025 14:43:45 GMT

@Rach_H Thanks, but after a month, the issue is not solved. Now not only clicking on "view full usage" still takes you to a wrong place (plan subscriptions), but also clicking on "manage account" is doing the same. There should be someone in the relevant team who checks the final product (website, app etc) working properly before releasing the changes on the main platforms, no?

Re: Where to see the break down of my usage

AS0 — Sat, 29 Nov 2025 14:45:10 GMT

https://ee.co.uk/app/landing-payg

Re: Where to see the break down of my usage

XRaySpeX — Wed, 10 Dec 2025 08:14:32 GMT

@Peter_W : Aside from View Usage still missing there are too many paths to arrive at the same page or feature. There should be a unique path to answer "I want to do this", e.g. there are 3 or 4 links to get to buy add-ons.

I notice today that online EE is bit more robust & doesn't often just stick at a page with nowt useful on it bar your unwanted adverts. It is still awfully slow to display pages, usually showing it greyed out for a few secs. before coming into focus.

Re: Where to see the break down of my usage

Peter_W — Wed, 10 Dec 2025 11:12:57 GMT

Thanks for flagging this one, @XRaySpeX.

I reported the examples flagged to our support teams, and after some investigation they found that we'd not seen any similar reports and would require further examples.

The OP also fed back to me that things began working as they should again a few days later.

Their recommendation in the short term was anyone affected would be best getting in touch to flag it as a single user fault, but if we did see further examples it could possibly be raised again as a wider issue.

Peter

Re: Where to see the break down of my usage

LINDA112 — Sun, 15 Feb 2026 13:31:48 GMT

Has this been fixed yet? Online usage details have been missing for about a month

Re: Where to see the break down of my usage

Rach_H — Sun, 15 Feb 2026 16:01:19 GMT

Hi @LINDA112,

Welcome back to the Community!

I'd recommend reaching out to our team, and they will be able to highlight that you're having trouble with this, so our team can work to get this fixed.

Rach

Re: Where to see the break down of my usage

E-lektronix — Tue, 17 Feb 2026 03:46:54 GMT

It's not working for me either, did you have any luck?

Seems like the site has been redesigned recently & clicking on "View full details" just redirects to https://ee.co.uk/plans-subscriptions/mobile where there's no call or txt history.