topic Data used up in Pay as you go

Data used up

wilco58 — Mon, 01 Jun 2026 13:22:25 GMT

Norm, when I use up all my data, I usually just set up another using the last four numbers of my bank card, but this time it wasn't playing ball. I had to add £30.00 credit, which meant I was £2.00 out of pocket because I get a discount for registering my card and paying monthly. So does anyone know why this happened. First time in 3 years of normally fantastic service. Thanks

Re: Data used up

Peter_W — Mon, 01 Jun 2026 16:30:22 GMT

Hey there @wilco58

Normally with the discounted cost of a pay as you go plan, this will be on a recurring 30 day pack that is automatically purchased again until cancelled.

In this case, could it be that you had used up all your data before the end of the 30 days, but still had calls and texts yet?

Here it wouldn't have automatically renewed as there was still time left for the other allowances.

My best recommendation here would be to give our team a call, and they'll be able to say exactly what has happened here and ensure you're on the best plan to suit here.

Peter

Re: Data used up

wilco58 — Mon, 01 Jun 2026 16:57:47 GMT

Hello the data had been used up. I always use it before 30 days And
normally I just select another 30 day plan and I just have to enter last 4
digits of my bank card . Not this time though. I

had to buy credit

cdk wilson