topic Re: How do I speak to a Human in Pay as you go

How do I speak to a Human

Ripley1997 — Fri, 23 Aug 2024 11:34:48 GMT

I've been charged twice today while trying to re-start my subscription pack. The website is a nightmare to navigate. I initially did the payment as a Top Up thinking that would resolve the issue.

Re: How do I speak to a Human

killyouridols08 — Fri, 23 Aug 2024 11:39:29 GMT

Dial 150 from your EE handset or 0800 956 6000 from any other phone.

Re: How do I speak to a Human

Ripley1997 — Fri, 23 Aug 2024 13:55:47 GMT

I have called 150 but it is all just automated messages. There isn't an option to speak to a "Human". Once the menu cycle has run its course you are just disconnected. A complete waste of time!

Re: How do I speak to a Human

XRaySpeX — Fri, 23 Aug 2024 15:15:03 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: How do I speak to a Human

Dean4e — Fri, 29 May 2026 18:19:49 GMT

This will get you nowhere you a passes to a bot no matter what you want there is no people to talk to I’m moving my contract elsewhere absolutely disgusted

Re: How do I speak to a Human

Rach_H — Sat, 30 May 2026 07:41:06 GMT

Hi @Dean4e,

Welcome to the Community!

I'm sorry to hear that you're having trouble speaking with the team. Is there anything I can help with here?

Rach