https://community.ee.co.uk/t5/Pay-as-you-go/Top-up/m-p/1620482#M75162 <P>Be very careful when you top up. One error entering your phone number and both EE and my bank will not return my money. If your error is of a real other number they will refuse to return it. Or only top up small amounts. I think this is appalling ! I am a disabled pensioner and lost £50&nbsp;</P> Fri, 29 May 2026 08:08:07 GMT Fatalbert23 2026-05-29T08:08:07Z https://community.ee.co.uk/t5/Pay-as-you-go/Top-up/m-p/1620482#M75162 <P>Be very careful when you top up. One error entering your phone number and both EE and my bank will not return my money. If your error is of a real other number they will refuse to return it. Or only top up small amounts. I think this is appalling ! I am a disabled pensioner and lost £50&nbsp;</P> Fri, 29 May 2026 08:08:07 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-up/m-p/1620482#M75162 Fatalbert23 2026-05-29T08:08:07Z https://community.ee.co.uk/t5/Pay-as-you-go/Top-up/m-p/1620511#M75164 <P>Welcome to the Community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1448424">@Fatalbert23</a></SPAN> <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>I appreciate this is a tough one, and we definitely want to be sure we've looked over all of your options here.&nbsp;</P> <P>How exactly was it you topped up your account? From what I understand of doing this at our end, &nbsp;you're always asked to confirm the number a second time, so the chance of a mistake is reduced.&nbsp;</P> <P>Also when you check this payment, is it showing as a pending payment, or has this been fully extracted?</P> <P>Peter</P> Fri, 29 May 2026 10:43:28 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-up/m-p/1620511#M75164 Peter_W 2026-05-29T10:43:28Z