https://community.ee.co.uk/t5/Pay-as-you-go/Upgrade-to-subscription-pack-resulted-in-new-sim-and-new-number/m-p/1620255#M75152 <P>My bid to ‘upgrade’ to a monthly pay as you go subscription pack has rather resulted in a new sim and mobile number. Anyone knows how to rectify this please online? I’m overseas and not returning to the UK for 2 months.</P> Wed, 27 May 2026 18:58:02 GMT Frankoh 2026-05-27T18:58:02Z https://community.ee.co.uk/t5/Pay-as-you-go/Upgrade-to-subscription-pack-resulted-in-new-sim-and-new-number/m-p/1620255#M75152 <P>My bid to ‘upgrade’ to a monthly pay as you go subscription pack has rather resulted in a new sim and mobile number. Anyone knows how to rectify this please online? I’m overseas and not returning to the UK for 2 months.</P> Wed, 27 May 2026 18:58:02 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Upgrade-to-subscription-pack-resulted-in-new-sim-and-new-number/m-p/1620255#M75152 Frankoh 2026-05-27T18:58:02Z https://community.ee.co.uk/t5/Pay-as-you-go/Upgrade-to-subscription-pack-resulted-in-new-sim-and-new-number/m-p/1620264#M75153 <P>How did you 'Upgrade'? Sounds like you ordered a new PAYG SIM from the EE site.</P><P>If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.</P> Wed, 27 May 2026 19:58:45 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Upgrade-to-subscription-pack-resulted-in-new-sim-and-new-number/m-p/1620264#M75153 XRaySpeX 2026-05-27T19:58:45Z