https://community.ee.co.uk/t5/Pay-as-you-go/Topped-up-twice-by-mistake/m-p/1618225#M75076 <P>Hi. I topped up £10 in the app, but because the credit didn’t show, I did it a second time, and now I have £20 credit. How do I get the second £10 refunded? I have a screen shot to show the first £10 credit didn’t reflect.&nbsp;</P> Sat, 16 May 2026 06:53:39 GMT Damian123 2026-05-16T06:53:39Z https://community.ee.co.uk/t5/Pay-as-you-go/Topped-up-twice-by-mistake/m-p/1618225#M75076 <P>Hi. I topped up £10 in the app, but because the credit didn’t show, I did it a second time, and now I have £20 credit. How do I get the second £10 refunded? I have a screen shot to show the first £10 credit didn’t reflect.&nbsp;</P> Sat, 16 May 2026 06:53:39 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Topped-up-twice-by-mistake/m-p/1618225#M75076 Damian123 2026-05-16T06:53:39Z https://community.ee.co.uk/t5/Pay-as-you-go/Topped-up-twice-by-mistake/m-p/1618256#M75079 <P>PAYG credit is not generally refundable nor transferable. You can use it in the future.</P> Sat, 16 May 2026 10:58:32 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Topped-up-twice-by-mistake/m-p/1618256#M75079 XRaySpeX 2026-05-16T10:58:32Z