Pay as you go - 180 days no top - needs reactivating as i have topped up?

INTERNATIONAL12 — Sun, 10 May 2026 12:18:28 GMT

I am abroad and my PAYG SIM has just gone past the 180-day inactivity limit. I have topped up £5 today to try and reactivate it, but the SIM is not connecting to the network.

I am unsure of how to have EE help me reconenct my accoutn - as i need access to my SMS urgently

Thank you

Re: Pay as you go - 180 days no top - needs reactivating as i have topped up?

XRaySpeX — Sun, 10 May 2026 12:25:28 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

topic Re: Pay as you go - 180 days no top - needs reactivating as i have topped up? in Pay as you go

Pay as you go - 180 days no top - needs reactivating as i have topped up?

Re: Pay as you go - 180 days no top - needs reactivating as i have topped up?