topic Re: Extra £10 a week? in Pay as you go

Extra £10 a week?

Feebster69 — Fri, 08 May 2026 10:00:38 GMT

I recently signed up for the £10 PAYG saver plan (which renews every £30 days). However, I’m being charged an additional £10 a week, despite hardly using my phone. Please can you explain the above for me?

Re: Extra £10 a week?

Rach_H — Fri, 08 May 2026 12:43:21 GMT

Hi @Feebster69,

Welcome to the Community!

I can understand why this would be confusing, as you shouldn't be being charged more without topping up when you're on a PAYG plan. I'd recommend reaching out to our team, so they can look into what is going on, and help you to get this sorted.

Rach

Re: Extra £10 a week?

XRaySpeX — Fri, 08 May 2026 16:56:40 GMT

PAYG is never charged weekly, only every 30 days.

Would you happen to be roaming in the EU? There is £10 weekly roaming charge that you can elect to take out.

What does texting AL to 150 from your no. fully report verbatim (it is free)?