https://community.ee.co.uk/t5/Pay-as-you-go/Refund-How-to-get-money-back/m-p/1615623#M75027 <P>The EE app wasn't working for the 4th time this month I finally gave up and went online to your website to add on £15 credit But ended up buying a whole new plan? Now I'm getting 5GB instead of 25GB. I then bought the 25GB plan for £13.50 but have to wait till 30th May to use it. I would like to use it now but I don't want to lose my £15 from the 5GB plan I'm now on by mistake.</P><P>I would like to be refunded from the 5GB plan which cost me £15 and be able to start my 25GB plan now.</P> Thu, 30 Apr 2026 00:08:49 GMT Bubbyskills1 2026-04-30T00:08:49Z https://community.ee.co.uk/t5/Pay-as-you-go/Refund-How-to-get-money-back/m-p/1615623#M75027 <P>The EE app wasn't working for the 4th time this month I finally gave up and went online to your website to add on £15 credit But ended up buying a whole new plan? Now I'm getting 5GB instead of 25GB. I then bought the 25GB plan for £13.50 but have to wait till 30th May to use it. I would like to use it now but I don't want to lose my £15 from the 5GB plan I'm now on by mistake.</P><P>I would like to be refunded from the 5GB plan which cost me £15 and be able to start my 25GB plan now.</P> Thu, 30 Apr 2026 00:08:49 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Refund-How-to-get-money-back/m-p/1615623#M75027 Bubbyskills1 2026-04-30T00:08:49Z