topic Re: Recurring card payment ‘Confirm’ greyed out in Pay as you go

Recurring card payment ‘Confirm’ greyed out

Josie_LFC — Sat, 18 Apr 2026 18:53:46 GMT

I’m trying to set up recurring card payments on my new Pay as you go account. My card had been accepted and I can use it to make top up payments manually but for the recurring payments, it lets me tick the ‘use this card’ box but the ‘Confirm card’ button is always greyed out. This is in the app and on the website. Is this a general issue or is there something different I need to do?

Re: Recurring card payment ‘Confirm’ greyed out

XRaySpeX — Sat, 18 Apr 2026 19:29:33 GMT

You sure the page somewhere doesn't include a tick box asking to confirm you have read the T&C's & agree to them?

Re: Recurring card payment ‘Confirm’ greyed out

Josie_LFC — Tue, 21 Apr 2026 14:14:08 GMT

No there’s nothing else to tick. My card has been accepted as I can make manual top up payments but when I select my card and tick the box, it won’t let me confirm the monthly payment.

Re: Recurring card payment ‘Confirm’ greyed out

Rach_H — Tue, 21 Apr 2026 16:30:38 GMT

Hi @Josie_LFC,

Welcome to the Community!

If you give our team a call then they will be happy to help you get your recurring card payments set up moving forward.

Rach