topic Re: Top Up Issue in Pay as you go

Top Up Issue

nataliec23 — Wed, 18 Mar 2026 09:43:29 GMT

I’m attempting to top up my account through the reminder text send by EE as well as through the app on my phone and on my laptop and I still am unable to pay. I finish putting in my card info and then it says additional authentication required and a blank white screen that I cannot interact with. I’ve also tried the fast payer thing and it wouldn’t let me either. Really don’t know what I’m supposed to do here.

Re: Top Up Issue

XRaySpeX — Wed, 18 Mar 2026 09:48:36 GMT

Are you using a UK bank card?

Re: Top Up Issue

nataliec23 — Wed, 18 Mar 2026 09:59:42 GMT

I’m using my American cards but I was able to top up last month without much issue. Only now I’m experiencing problems with the site.

Re: Top Up Issue

Katie_B — Thu, 19 Mar 2026 09:08:02 GMT

Hi @nataliec23.

Thanks for coming here.

Is your card registered within your EE account?

I would recommend getting in touch so our customer care team can check your account and help take payment.

Katie

Re: Top Up Issue

Tu7 — Sun, 19 Apr 2026 22:32:43 GMT

Yes it’s registered

Re: Top Up Issue

Ritu_D — Mon, 20 Apr 2026 08:20:29 GMT

Hi @Tu7

Welcome to the community.

What can I help you with?

Thanks

Ritu