topic Re: Where to see the break down of my usage in Pay as you go

Where to see the break down of my usage

frederickhunter — Thu, 20 Nov 2025 10:38:15 GMT

Good morning.

When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is takes me to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Previously I could see my usage including how many minutes, and to whom I had called. On this "Plan subscriptions - mobile" page this is not available, and it is only possible to see the final amount remaining.

Does anyone know where should I go to see my full usage via the website?

When I go to the previously suggested page https://ee.co.uk/app/landing-payg, it get the message:

We're updating a few things right now

We're working hard to get it up and running. Please try again later.

Re: Where to see the break down of my usage

XRaySpeX — Thu, 20 Nov 2025 11:45:16 GMT

@frederickhunter : It ain't there anymore. It's gone AWOL.

Re: Where to see the break down of my usage

frederickhunter — Thu, 20 Nov 2025 12:12:46 GMT

Annoyingly, so it would seem!

It was very useful to me in order to keep an eye on my 90 year old dementia-suffering father's calls (to make sure that he wasn't pestering anyone repeatedly).

I do hope that EE plan to reinstate thae option to view the useage online. I've checked, and other providers do have this facility.

Re: Where to see the break down of my usage

XRaySpeX — Thu, 20 Nov 2025 12:29:15 GMT

@Christopher_G : Please could you get them to reinstate "View full usage" on PAYG a/c's. I had previously drew @Rach_H 's attention to it.

Re: Where to see the break down of my usage

Peter_W — Thu, 20 Nov 2025 15:00:49 GMT

Thanks for flagging this, @XRaySpeX.

I've reached out to see if we've received any similar reports - have you tested this on an account of your own to see if you're affected in the same way as @frederickhunter?

Peter

Re: Where to see the break down of my usage

XRaySpeX — Thu, 20 Nov 2025 17:39:02 GMT

@Peter_W : Yes, on 2 diff browsers. Went all over the place looking for my usage. The "View full usage" link exists on the Manage page but only leads to a page of loads management things but no usage.

Re: Where to see the break down of my usage

Peter_W — Thu, 20 Nov 2025 18:09:10 GMT

Thanks @XRaySpeX, I'll do a bit more digging, and if needs be I'll reach out to grab a few more details.

Peter

Re: Where to see the break down of my usage

Peter_W — Fri, 21 Nov 2025 12:25:08 GMT

@XRaySpeX @frederickhunter I've just sent you both a private message so we can take a few more details around this.

Peter

Re: Where to see the break down of my usage

XRaySpeX — Wed, 10 Dec 2025 08:14:32 GMT

@Peter_W : Aside from View Usage still missing there are too many paths to arrive at the same page or feature. There should be a unique path to answer "I want to do this", e.g. there are 3 or 4 links to get to buy add-ons.

I notice today that online EE is bit more robust & doesn't often just stick at a page with nowt useful on it bar your unwanted adverts. It is still awfully slow to display pages, usually showing it greyed out for a few secs. before coming into focus.

Re: Where to see the break down of my usage

Peter_W — Wed, 10 Dec 2025 11:12:57 GMT

Thanks for flagging this one, @XRaySpeX.

I reported the examples flagged to our support teams, and after some investigation they found that we'd not seen any similar reports and would require further examples.

The OP also fed back to me that things began working as they should again a few days later.

Their recommendation in the short term was anyone affected would be best getting in touch to flag it as a single user fault, but if we did see further examples it could possibly be raised again as a wider issue.

Peter

Re: Where to see the break down of my usage

LINDA112 — Sun, 15 Feb 2026 13:31:48 GMT

Has this been fixed yet? Online usage details have been missing for about a month

Re: Where to see the break down of my usage

Rach_H — Sun, 15 Feb 2026 16:01:19 GMT

Hi @LINDA112,

Welcome back to the Community!

I'd recommend reaching out to our team, and they will be able to highlight that you're having trouble with this, so our team can work to get this fixed.

Rach

Re: Where to see the break down of my usage

E-lektronix — Tue, 17 Feb 2026 03:46:54 GMT

It's not working for me either, did you have any luck?

Seems like the site has been redesigned recently & clicking on "View full details" just redirects to https://ee.co.uk/plans-subscriptions/mobile where there's no call or txt history.

Re: Where to see the break down of my usage

E-lektronix — Tue, 17 Feb 2026 04:29:28 GMT

Hi Peter, I don't think it's a "single user fault" as 2 forum threads raising the same issue have been viewed over 1000 times.

It worked fine before when the main page was https://myaccount.ee.co.uk/app/landing-payg (that's what I've got bookmarked) but now that link redirects to https://ee.co.uk/plans-subscriptions/mobile

Can we get a working "View usage" button again, that shows an itemised call & txt history? Or could you share a link to the correct page.

Thanks.

Re: Where to see the break down of my usage

354- — Mon, 23 Feb 2026 13:42:35 GMT

It is a very useful feature, hopefully it is unavailable because they are enhancing the feature. It seem to be about 2 weeks ago that particular webpage and dashboard seems to have vanished on my payg account.

Also the the previous web page/dashboard section with free boost panel/tiles seem to be have been replaced by a different information graphic for free boost counts, multiple rocket images in a teal coloured outline. The add-ons page seems to have a different layout too.

Re: Where to see the break down of my usage

blogs1 — Wed, 25 Feb 2026 09:16:33 GMT

Yes same for me, I like to track phone usage for PAYG phone and this has been missing for nearly a month on the website and like others I get routed to the same page saying it is being worked upon. It would good to reinstate this as soon as practical and I assume this has been affected by an upgrade to something else. Like others it doesn’t seem to be a single user issue, but a wider issue

Re: Where to see the break down of my usage

Ritu_D — Wed, 25 Feb 2026 10:07:32 GMT

Hi @blogs1

Thank you for reaching out here on the community.

I would definitely recommend Contacting our tech guides, they will be able to take a look into this further for you.

Thanks

Ritu

Re: Where to see the break down of my usage

blogs1 — Mon, 02 Mar 2026 08:44:46 GMT

Already done Ritu and they can’t help. They suspected it was an upgrade issue also

Re: Where to see the break down of my usage

Ritu_D — Mon, 02 Mar 2026 10:02:36 GMT

Hi @blogs1

Thank you for giving me that update.

I am sorry the outcome was not as expected, did our tech guides run through any steps with you or advice what to do next?

Thanks

Ritu

Re: Where to see the break down of my usage

Tommy794 — Mon, 02 Mar 2026 18:13:02 GMT

how to see usage? i press contact us and returns me back to community? for real?