topic Re: Pay as you go plan in Pay as you go

Pay as you go plan

AndSof — Thu, 16 Apr 2026 13:31:32 GMT

Every month I am paying 10£ for a 20GB plan and always I get more less data. How can I sort it? And why they are advertising this?

Re: Pay as you go plan

Rach_H — Thu, 16 Apr 2026 16:04:23 GMT

Hi @AndSof,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your plan. Could you let me know a little more about what is happening with your data? When you top up how much data is showing?

Rach

Re: Pay as you go plan

AndSof — Thu, 16 Apr 2026 17:21:30 GMT

Re: Pay as you go plan

Rach_H — Thu, 16 Apr 2026 17:28:00 GMT

Thanks for sending that over @AndSof. What are the details of the pack showing in your account, when this is activated?

Rach

Re: Pay as you go plan

AndSof — Thu, 16 Apr 2026 18:43:04 GMT

8GB of data plus whatever the roll over is

Re: Pay as you go plan

AndSof — Thu, 16 Apr 2026 18:45:15 GMT

I could get it as a glitch if happened only once. Already the 3rd or 4th month to do the same. It is frustrating and yes, I feel lied

Re: Pay as you go plan

AndSof — Thu, 16 Apr 2026 18:46:35 GMT

And before you ask me, app and webpage shows same. App is also updated to its last version

Re: Pay as you go plan

XRaySpeX — Thu, 16 Apr 2026 19:28:07 GMT

You don't have a 20GB data plan as you stated in your OP. You currently have an 8GB plan. Any adverts you see for 20GB for £10 as you posted in your 1st image are just that, adverts for new PAYG SIMs, You would have to buy 1 of those new SIMs to get it, but at the mo' you don't have 1 of those but only have what's on your existing PAYG SIM.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Pay as you go plan

AndSof — Thu, 16 Apr 2026 20:43:12 GMT

Why then it shows when for example I try to change plans? Nowhere states that I have to get a different Sim. It is under the option of change plans. Check the image, please. Isn’t misleading advertising?

Re: Pay as you go plan

XRaySpeX — Thu, 16 Apr 2026 20:47:43 GMT

How are you trying to change plans? Show us the page with the option to change plans.

Re: Pay as you go plan

AndSof — Thu, 16 Apr 2026 20:49:37 GMT

Re: Pay as you go plan

XRaySpeX — Thu, 16 Apr 2026 20:53:01 GMT

No, please show us the page leading to that.

Re: Pay as you go plan

AndSof — Thu, 16 Apr 2026 21:01:04 GMT

The “ Buy a plan” under my profile allowances

Re: Pay as you go plan

XRaySpeX — Thu, 16 Apr 2026 21:34:01 GMT

It's not clear but it is offering you to buy a plan on a new PAYG SIM, not just to changing your existing plan. It's listed under "Other features" as if had nowt to do with your existing plan.

Re: Pay as you go plan

AndSof — Thu, 16 Apr 2026 21:50:53 GMT

Supposedly I am able at any time to change my plan. If I want more data, more minutes I should be able to do it. I will have to stop my actual one and start a new one. And more, in the app says: choose a plan for you with a better value. It states nowhere that I should have another Sim

Re: Pay as you go plan

XRaySpeX — Thu, 16 Apr 2026 22:33:03 GMT

What page does "Choose your plan" lead to? Notice it says "Choose" rather than "Buy".

Re: Pay as you go plan

AndSof — Thu, 16 Apr 2026 22:56:19 GMT

Once I press choose, takes me to the one with buy a plan and the options, the offers. You will find the PS in the thread

Re: Pay as you go plan

XRaySpeX — Fri, 17 Apr 2026 01:14:32 GMT

Show us the home page of your online EE a/c.

Re: Pay as you go plan

AndSof — Fri, 17 Apr 2026 07:57:13 GMT

This is the first page. If I press the arrow from the £10 Subscription pack the next page is where I can choose a new plan and all the fallowing steps till confirmation and payment of the new plan

Re: Pay as you go plan

XRaySpeX — Fri, 17 Apr 2026 08:37:32 GMT

Let's see what the next page is offering you?