topic Re: Data and texts in Pay as you go

Data and texts

DJVincent — Wed, 15 Apr 2026 15:31:46 GMT

I’m on pay as you go and have been for years. Every 3 months I would have a data boost to the point that I’d built up 15-20gb but now when I reset each month I only seem to get 7gb. Also I’m supposed to have unlimited texts but unless I have data I can’t send or receive texts. Any help with this would be greatly appreciated.

Re: Data and texts

XRaySpeX — Wed, 15 Apr 2026 15:38:53 GMT

@DJVincent : What does texting AL to 150 from your no. fully report verbatim (it is free)? Same with BOOST.

Which PAYG pack do you have?

Re: Data and texts

DJVincent — Wed, 15 Apr 2026 15:56:11 GMT

I’m on £10 everything pack and have been for years. I don’t understand why I’m all of sudden running out of data when I’ve been adding data boosts for years.

Re: Data and texts

Leanne_T — Thu, 16 Apr 2026 07:24:16 GMT

Hi @DJVincent

Thanks for coming to the community.

Could you text AL to 150 and let us know the full reply?

What happens if you try and send a text when not using mobile data? Do you get an error message?

Thanks 🙂

Leanne.

Re: Data and texts

DJVincent — Thu, 16 Apr 2026 07:42:51 GMT

When I text AL it replies with how many minutes I have left, it says I have unlimited texts and when my pack resets and when I topped up.

when I send a text with no data it just says failed and my wife attempted to text me yesterday and hers said failed also.

Re: Data and texts

Leanne_T — Thu, 16 Apr 2026 07:44:17 GMT

Thanks for coming back to me @DJVincent

In this case, please give our pay as you go guides a call on 150, they can get your texts looked into and the data boosts.

Leanne.