topic Disconnected number in Pay as you go

Disconnected number

Usman435 — Sat, 11 Apr 2026 07:22:46 GMT

I have been aboard for the last 4 months and my two numbers have been disconnected I have tried all avenues to contact you guys online and it has been a failure, I am very disappointed with ee because I can not get through to them. I have been a customer for over 10 years with have 4 contracts at one time. Please could someone contact me and get my two numbers connected again

Re: Disconnected number

Northerner — Sat, 11 Apr 2026 08:05:11 GMT

Hi @Usman435

Use the international number during UK hours : +44 (0)7953 966 150

https://ee.co.uk/help/contact-ee

You should read EE hibernation policy here: https://community.ee.co.uk/t5/Pay-as-you-go/Understanding-Pay-As-You-Go-Hibernation-and-how-to-keep-your/td-p/1606627

Thanks

Re: Disconnected number

XRaySpeX — Sat, 11 Apr 2026 14:33:56 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.