topic Re: Content lock??? in Pay as you go

Content lock???

Villaking999 — Fri, 10 Apr 2026 13:32:40 GMT

I have two EE SIM cards one my phone the other in my router always been fine then just recently I can not access my William hill account through either and I have not changed anything,if I use my phone via other WiFi connections no problem can someone please help!!!

Re: Content lock???

XRaySpeX — Fri, 10 Apr 2026 13:35:11 GMT

On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Content lock???

Villaking999 — Fri, 10 Apr 2026 14:03:41 GMT

Like I said it's always been fine so why has someone put content lock on without even notifying me and on both SIM cards,I can't get to a EE shop and I don't have a credit card a bit ridiculous from EE🤦

Re: Content lock???

Ali_A — Fri, 10 Apr 2026 16:41:56 GMT

HI @Villaking999

What's the error message you see when trying to access your online gambling account?

Is it the entire webpage you cannot access or just the account?

Ali

Re: Content lock???

Villaking999 — Fri, 10 Apr 2026 17:03:44 GMT

Hi it's the entire web page

Re: Content lock???

Debbie_G — Sat, 11 Apr 2026 08:01:25 GMT

Thanks for getting back to us, @Villaking999.

Because the full website is being blocked on mobile data but working on WiFi, this does sound like it may be related to Content Lock on both SIMs.

If you give our customer support team a call, they will be able to check your account and help further.

Debbie