topic Re: Stolen Phone lost Pay and go Number in Pay as you go

Stolen Phone lost Pay and go Number

JamieOn — Sat, 04 Apr 2026 06:54:29 GMT

Dear EE Customer Service,

I am currently abroad and have unfortunately lost my EE SIM card. As a result, I am unable to access my account because I cannot complete the two-factor authentication required to log in.

Additionally, I’m unable to call EE customer service from my current location, and I have not been able to find a way to contact support via live chat to request a replacement SIM.

Could you please advise on how I can regain access to my account and arrange for a replacement SIM card?

Thank you for your assistance.

Kind regards,
Jamie

[mod edit: removed personal details from the community and updated username ]

Re: Stolen Phone lost Pay and go Number

JamieOn — Sat, 04 Apr 2026 01:46:45 GMT

Hey I am a broard I cannot get in contact to order a new sim theirs no online chat support. Can you help?

Re: Stolen Phone lost Pay and go Number

XRaySpeX — Sat, 04 Apr 2026 03:16:23 GMT

There's no Live Chat for PAYG.

You need to phone CS (this isn't it) to report loss. They will block it and send replacement SIM to your UK home address.

Re: Stolen Phone lost Pay and go Number

JamieOn — Sat, 04 Apr 2026 03:23:13 GMT

I don't have a UK address that's the problem, I need the number for whatssap and al the 2fa.

Thank you for the helpful solution but I don't know what all that means

"ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP"

Re: Stolen Phone lost Pay and go Number

XRaySpeX — Sat, 04 Apr 2026 04:25:24 GMT

Ignore it. It's no concern of yours.

Even if you could phone CS they would never send a SIM overseas.

Re: Stolen Phone lost Pay and go Number

Leanne_T — Sat, 04 Apr 2026 07:05:53 GMT

Morning @JamieOn

Thanks for coming to the community.

As @XRaySpeX has advised you would need to call us to get the SIM blocked and a new SIM sent to a UK address. I'm sorry we are unable to send SIM card's to a non UK address.

Full details can be found in our How Do I Swap My SIM or Get a New SIM? page.

Leanne.

Re: Stolen Phone lost Pay and go Number

ee_user14 — Sat, 04 Apr 2026 09:10:52 GMT

@JamieOn wrote:
I am currently abroad and have unfortunately lost my EE SIM card

I'm curious, but how did you lose your SIM abroad?

Re: Stolen Phone lost Pay and go Number

Schockwave — Sat, 04 Apr 2026 11:59:59 GMT

@ee_user14 , the OP probably took the SIM card out of his phone in order to use one from the country he is in, I suspect, but I do agree, how can you lose the SIM card if you do not take it out of the device, unless he also lost his phone or had it stolen.

Re: Stolen Phone lost Pay and go Number

JamieOn — Sun, 05 Apr 2026 07:35:53 GMT

My phone was stolen

Re: Stolen Phone lost Pay and go Number

Schockwave — Sun, 05 Apr 2026 11:02:39 GMT

@JamieOn , have you reported it, to get it blacklisted, so that no one can use your phone or SIM card?

Once that is done, EE can send you a replacement SIM card to your home address in the UK, which you will have registered with EE.

Re: Stolen Phone lost Pay and go Number

JamieOn — Sun, 05 Apr 2026 11:39:41 GMT

It has all my two factor authentications to my banks and apps, with only my uncle whos a stranger to tech. I can't fly back just for a sim card it's to expensive. Surely with the ID verification process these days there's a way to activate and send or turn the number into a contract and have it sent that way.

Re: Stolen Phone lost Pay and go Number

Conrad1961 — Sun, 05 Apr 2026 12:12:04 GMT

Your options currently are very limited but the overriding factor is that EE will not send anything abroad.

From what you have stated there is nothing that can be done until you get access to a device that enables you to ring the UK. You may have to go to the nearest UK Consulate to expedite matters in advising EE of the situation but you will still have the sim delivered to your UK address .Couldn't you could tell your uncle (if he has access) to just post the sim to you?

Re: Stolen Phone lost Pay and go Number

Schockwave — Sun, 05 Apr 2026 13:02:23 GMT

@Conrad1961, his uncle would still need to activate the SIM card and used it to make a chargeable call or text before sending it to him.