topic Re: Switching from pay monthly to payg in Pay as you go

Switching from pay monthly to payg

lebeaufils — Fri, 03 Apr 2026 02:19:54 GMT

Hello, I'd recently contacted EE customer service through live chat to switch from pay monthly to payg. Then I'd waited the 30days and paid the final bill. However, instead of having a payg set up, I have now lost access to my number, the app says that my account is closed, and I can no longer obtain a PAC code.

I really need my old number back as it is still in use... Any ideas as to what I can do about this?

Re: Switching from pay monthly to payg

Leanne_T — Fri, 03 Apr 2026 07:05:39 GMT

Morning @lebeaufils

Thanks for coming to the community.

If you give us a call on 0800 956 6000, one of our guides can check the account and see what options are available.

Let me know how you get on.

Leanne.

Re: Switching from pay monthly to payg

lebeaufils — Fri, 03 Apr 2026 12:53:11 GMT

Thank you it is solved now, the number worked again today and I was able to receive the text to add it to the account.

Re: Switching from pay monthly to payg

Lesley_W — Fri, 03 Apr 2026 13:15:28 GMT

Thanks so much for popping back to let us know you're sorted @lebeaufils

Have a lovely weekend!

Lesley