topic Re: Refund of PAYG when switching in Pay as you go

Refund of PAYG when switching

EloiseHumes — Wed, 01 Apr 2026 13:37:24 GMT

How do I contact EE for a refund of my PAYG credit, now that I have switched provider? Thanks.

Re: Refund of PAYG when switching

Schockwave — Wed, 01 Apr 2026 14:50:48 GMT

Welcome to the community,

Pay as you go credit are non refundable, but you could try speaking to customer service by using the number in my signature.

Re: Refund of PAYG when switching

ee_user14 — Wed, 01 Apr 2026 16:16:46 GMT

PAYG credit absolutely is refundable when you port out - clause 7.2.3 3 of the T&Cs specifically say so. Just need to call CS to request it - I should imagine it's sent by cheque.

7.2.3.3 You have requested a code to port Your number to another network (known as a PAC Code or a STAC Code) and
within 30 days of porting Your number You call Us to request the unused Credit be returned to You. In this case We will
arrange to refund the unused Credit to You up to a maximumof £50 .

Re: Refund of PAYG when switching

XRaySpeX — Wed, 01 Apr 2026 16:19:42 GMT

Sorry, @ee_user14 , you are absolutely right! I was forgetting leaving by PAC.