topic Re: PAYG full usagw in Pay as you go

PAYG full usagw

colinz — Mon, 02 Mar 2026 12:15:26 GMT

Hi,
Until early February 2026 I have been able to view my itemised PAYG usages (e.g., international calls, texts, pack purchases) on ee website from a specific page (https://ee.co.uk/app/landing-payg). However, since about two weeks ago, that page has stopped being accessible and it is automatically redirected to (https://ee.co.uk/plans-subscriptions/mobile).

I have found a similar report here (https://community.ee.co.uk/t5/Pay-as-you-go/Where-to-see-the-break-down-of-my-usage/m-p/1583983) and believe this is exactly the same problem. However, unlike in that post, my issue is still unresolved after 2 weeks.

Re: PAYG full usagw

XRaySpeX — Mon, 02 Mar 2026 12:32:14 GMT

As for that other thread you found, it is still not resolved for anyone on PAYG.

Re: PAYG full usagw

colinz — Tue, 03 Mar 2026 23:34:36 GMT

Well that original post had an update saying their issue disappeared in a few days. I imagine it can somehow be fixed then.

Otherwise is a GDPR subject access request feasible for obtaining this information?

Re: PAYG full usagw

Chris_S — Wed, 04 Mar 2026 08:22:48 GMT

Hi @colinz

I'm sorry to hear that you're having trouble getting infomation about your bills.

Do you have the same issue when you try to view the infomation though your My EE app?

If you give us a call, a guide can talk you through your usage or help you set up a data request if you'd like to request a copy of your data.

Chris S

Re: PAYG full usagw

blogs1 — Tue, 31 Mar 2026 09:42:06 GMT

I was told a few days ago that the tech team were aware of the issue and there was a call in, and they hope it can be resolved. They recognised it is not a single user issue

I posted in another forum that it was resolved for me (for a few days) but it is not working again, hence my call a few days ago to the tech team. You might want to ring (Chris_S) and to make sure you get to the tech team rather than general inquiries, and to see if there is any update on how soon it might be fixed.

Re: PAYG full usagw

blogs1 — Wed, 01 Apr 2026 13:21:18 GMT

Sorry I meant perhaps ‘Colinz’ might ring the tech team not Chris_S