topic Re: PAYG Credit and Service Access in Pay as you go

PAYG Credit and Service Access

Eddie313 — Sun, 15 Mar 2026 23:01:50 GMT

Hi there, I am just wondering is it possible to use payg and put money through as much as I can or I have to choose a subscription plan ? I still have £5 but I cant make a call or receive any sms. Would be great if u assist me. Thank u

[Mod Edit - Title added]

Re: PAYG Credit and Service Access

XRaySpeX — Sun, 15 Mar 2026 18:16:34 GMT

@Eddie313 : On PAYG you can top-up as much as you like when you like. You do not have to have a pack of allowances. If you don't want one text STOP PACK to 150 before you 1st top-up. Then you can use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance.

Re: PAYG Credit and Service Access

Eddie313 — Sun, 15 Mar 2026 22:58:07 GMT

Hi there, thanks for your prompt response pal reply. I have £10 on account
and I cant make a call or receive any any sms though which is so weird
innit?

*Best regards,*

*Elshad ***

Re: PAYG Credit and Service Access

XRaySpeX — Sun, 15 Mar 2026 18:25:37 GMT

@Eddie313 : Had you switched to PAYG from contract as per the title of this thread?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: PAYG Credit and Service Access

Eddie313 — Sun, 15 Mar 2026 22:57:54 GMT

My contract has already been ended up but yeah I dont think I have changed
it to payg. Could u pls guide me how to do that ?

Thank u man appreciate

*Best regards,*

*Elshad ***

Re: PAYG Credit and Service Access

XRaySpeX — Sun, 15 Mar 2026 18:36:50 GMT

@Eddie313 wrote:
My contract has already been ended up but yeah I dont think I have changed it to payg.

Then what did you do with your contract cuz contracts don't just end when they reach their min. term? Why are you posting in this thread when you hadn't moved it to PAYG or are thinking of it?

Re: PAYG Credit and Service Access

Eddie313 — Sun, 15 Mar 2026 22:57:42 GMT

Cuz I was thinking it’s changed automatically to payg but it has not. I
terminated my contract.

*Best regards,*

*Elshad ***

Re: PAYG Credit and Service Access

XRaySpeX — Sun, 15 Mar 2026 20:06:03 GMT

@Eddie313 : Stop posting your full name on this public site to the wide world.

If you cancelled your contract you have no workable no. or SIM with EE. You relinquished them when you cancelled your contract.

Re: PAYG Credit and Service Access

bristolian — Sun, 15 Mar 2026 20:57:10 GMT

@XRaySpeX wrote:
If you cancelled your contract you have no workable no. or SIM with EE. You relinquished them when you cancelled your contract.

Something about this simply doesn't add-up, and it would have been so much better had the user started a new thread rather than hijacking an existing one. But that said...

6.08pm today "I still have £5"

6.21pm today "I have £10 on account"

7.24pm today "I was thinking it’s changed automatically to payg but it has not. I
terminated my contract"

Re: PAYG Credit and Service Access

Eddie313 — Sun, 15 Mar 2026 22:57:28 GMT

I dont really understand how the system works with EE. Technically, the Sim
card should not have been topped up it is wasnt workable. However, I am not
sure what to do now should I avoid using the sim card or it is possible to
change it to payg?

*Best regards,*

*Elshad ****

Re: PAYG Credit and Service Access

bristolian — Sun, 15 Mar 2026 21:31:27 GMT

I've moved these posts to a new thread.

Can you text BALANCE to 150 and post the response to this thread. The text and reply are both free. If you're unable to do this, for whatever reason, you will need to contact EE-CS on 07953 966150 from another working phone.

In Feb 2025 you posted about a problem topping-up your credit - https://community.ee.co.uk/t5/Pay-as-you-go/Top-up/td-p/1506554 - if this was the last time you actively used your phone, then that's 13months ago and your SIM will long since have been disconnected.

Re: PAYG Credit and Service Access

XRaySpeX — Sun, 15 Mar 2026 21:52:44 GMT

@bristolian wrote:
In Feb 2025 you posted about a problem topping-up your credit

At which time the OP was on PAYG, not contract as avowed in posts @ 18:27 & 19:24 in this thread. You're right! It's not all adding up. Was a "me too" that was really a "me unlike" 😉!