topic Didn't receive text on number in Pay as you go

Didn't receive text on number

Shah_2 — Sun, 15 Mar 2026 15:06:16 GMT

Hi I have ee phone number and I didn't top-up from last 4 months then I didn't receive any text on number like verification code and I want to top-up now but they show some error

Re: Didn't receive text on number

Northerner — Sun, 15 Mar 2026 15:11:49 GMT

Hi @Shah_2

Likely the number is in hibernation

Read here: https://community.ee.co.uk/t5/Pay-as-you-go/Understanding-Pay-As-You-Go-Hibernation-and-how-to-keep-your/td-p/1606627

Thanks

Re: Didn't receive text on number

XRaySpeX — Sun, 15 Mar 2026 18:31:43 GMT

@Shah_2 : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.