topic Re: Data add ons in Pay as you go

Data add ons

edxerox — Sun, 08 Jun 2025 08:28:02 GMT

EE should pay a contribution to the NHS for causing stress. Running out of data on a pack: Its not clear how to get to the add-on pages on the website. When you finally figure it out, then there is ONE add on option on the website - £20 option. So then you decide ok I'll just get a new pack. But after getting a new pack, you have to cancel the old one so the new one starts. Its intentionally labyrinthine and steers you to pay over the odds for new data. I've been on this website for 30 mins and all I wanted was a small data boost between packs. Shocking service. Leaving these clowns.

Re: Data add ons

Northerner — Sun, 08 Jun 2025 08:42:18 GMT

Hi @edxerox

Please read here:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-add-ons-explained

Thanks

Re: Data add ons

simwyn — Wed, 11 Mar 2026 16:15:17 GMT

can you buy an add on before your existing data runs out. Im on pay as you go and it appears you can't. The ee website is crap and just come up with an error when I have tried to. So I don't know if it is a website error or you just can't buy one until you are on zero data left

Re: Data add ons

Peter_W — Wed, 11 Mar 2026 18:35:46 GMT

Welcome to the Community, @simwyn.

Whilst it's possible to stack plans at our end for future purchases, I'm not 100% sure on if this is available via self serve and with add-ons.

If you try sending a text with ADD ON to 150, it should present you with the available options, so this is worth a try.

You'll be able to do this even when your existing plan data has run out, too.

Peter

Re: Data add ons

XRaySpeX — Wed, 11 Mar 2026 21:32:53 GMT

@simwyn : Yes, you may. Visit http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.