topic Re: Number recover in Pay as you go

Number recover

Zohazohan — Mon, 09 Mar 2026 10:20:37 GMT

Good morning ,I really need help and I don't know if it's possible to solve my problem or how to get in touch with them, I forgot to make the top up payment on my mobile EE card, and think I haven't used it for 1 month this number, and now I went to make a call and I can't, the number doesn't appear in my EE account, I try to make a call or receive it, and nothing, the number no longer exists... how can I recover the number? I have the card, I want to make a top up... but on the website, in my EE account the number is no longer there... what do I do? than

Re: Number recover

XRaySpeX — Mon, 09 Mar 2026 11:44:20 GMT

@Zohazohan : You don't lose a PAYG no. by not using it for just 1 month. Surely it's been longer than that.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Number recover

Zohazohan — Wed, 11 Mar 2026 13:15:58 GMT

Thank you for that. Last recharged on November 2025 and then January was last date. I called 3 different times but said it's not possible

Re: Number recover

Liviaa — Wed, 11 Mar 2026 14:40:51 GMT

as Xray asked ...when did you last make a chargeable call/send a chargeable text rather than topping up?