Topped up my EE credit, still can't send message

EE_mobile — Sun, 08 Mar 2026 07:29:59 GMT

I thought I had enough EE credit, but as I went aboard for 2months, upon return found my credit is 0, wondering where my credit went?

and can't make calls nor text. Just topped up £10. However, I still can't make calls nor text?

Re: Topped up my EE credit, still can't send message

XRaySpeX — Sun, 08 Mar 2026 08:08:28 GMT

Did you use it at all while abroad?

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

topic Re: Topped up my EE credit, still can't send message in Pay as you go

Topped up my EE credit, still can't send message

Re: Topped up my EE credit, still can't send message