topic Unable to make calls and send text in Pay as you go

Unable to make calls and send text

Jess3277 — Fri, 06 Mar 2026 08:51:36 GMT

Hello,

I'm unable to make calls or send texts , it keeps requesting to top up despite having credit.

I am also unable to call 150.

What can it be?

Re: Unable to make calls and send text

bristolian — Fri, 06 Mar 2026 08:59:17 GMT

When were you last able to make calls or send texts? How exactly does "it" keep requesting you to top-up?

Re: Unable to make calls and send text

Jess3277 — Fri, 06 Mar 2026 09:11:44 GMT

I don't remember as I don't use this SIM everyday. A couple of months ago for sure.

If I try to make calls even to 150 it keep saying it looks like you don't have enough credit to make this call

I topped up another 5 quid but nothing.

Re: Unable to make calls and send text

Ritu_D — Fri, 06 Mar 2026 10:04:56 GMT

Hi @Jess3277

Thanks for reaching out here on the community.

Does the phone show a signal?

If you made a chargeable call or text a couple of month ago then the sim should not have gone into hibernation, but if it was longer this could be the case.

I would recommend Contacting our guides, they will be ble to take a look into this for you.

Thanks

Ritu