topic Re: Cannot login via App or Website in Pay as you go

Cannot login via App or Website

omer_wasiq — Thu, 05 Mar 2026 00:35:09 GMT

Hi!

I have urgent office work and need to top up data with £40 unlimited to get the 600GB data but unable to login via App or EE website. It says 'Your app is being improved'. Until when this is going to show? My work is being affected due to these issues.

Regards,
Omer

Re: Cannot login via App or Website

XRaySpeX — Thu, 05 Mar 2026 01:54:15 GMT

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Cannot login via App or Website

omer_wasiq — Thu, 05 Mar 2026 02:07:38 GMT

Nope. The link doesn't work. It take me to below page:

Planned-maintenance

Re: Cannot login via App or Website

XRaySpeX — Thu, 05 Mar 2026 02:15:31 GMT

Wait till A.M.

Re: Cannot login via App or Website

omer_wasiq — Thu, 05 Mar 2026 03:08:24 GMT

I'm unable to add data using my top up credit. Please help. I have £44 in top up credit. I don't have money in UK bank card.

Re: Cannot login via App or Website

Alex_H — Thu, 05 Mar 2026 08:59:32 GMT

Hi @omer_wasiq,

Welcome to the EE Community

Hopefully you have since been able to access your online account and buy the data you need. If you did already have the credit available to purchase additional data, for future reference you can also buy data via text by texting ADD DATA to 150 from your phone and following the information in the reply.

Alex