topic Re: Can’t use my credit or communicate with EE in Pay as you go

Can’t use my credit or communicate with EE

jonathanps — Fri, 20 Feb 2026 12:20:02 GMT

I use pay as you go and have recently topped my credit up. When I log in, the credit shows in my account. However, I can’t use that credit to buy a pack. The app is currently unusable so I tried the website. I get a message saying that the payment couldn’t be taken. I have tried calling and texting 150. Texts don’t send and when I try to call I get a message saying that I don’t have enough credit to make the call.

What is happening????

Re: Can’t use my credit or communicate with EE

Leanne_T — Fri, 20 Feb 2026 15:44:18 GMT

Hi there @jonathanps

Thanks for coming to the community.

When was the last time you used the SIM to make a chargeable call, send a text or top up before the most recent credit that has been added?

Are you in the UK or roaming?

Speak soon 🙂

Leanne.

Re: Can’t use my credit or communicate with EE

jonathanps — Fri, 20 Feb 2026 16:11:06 GMT

Hi Leanne_T

I've just sorted it out on my brothers phone with one of your colleagues. It had been dormant for longer than I thought and so was in hibernation. I’ll know next time!

Re: Can’t use my credit or communicate with EE

Debbie_G — Fri, 20 Feb 2026 16:51:06 GMT

Thanks for coming back and letting us know, @jonathanps.

I'm glad to hear it’s all sorted now.

Debbie