topic Re: Plan not renewing despite sufficient credit in Pay as you go

Plan not renewing despite sufficient credit

gyht128 — Wed, 18 Feb 2026 14:44:43 GMT

My VIPTALK01 pack has failed to renew even though I have enough credit. When I text 150 for more info the reply tells me to top up. When I text BALANCE, it tells me I have £20. Text services and online help pages are no help!

Re: Plan not renewing despite sufficient credit

XRaySpeX — Wed, 18 Feb 2026 17:33:30 GMT

That is a v. old legacy pack. EE has probably withdrawn it now. Hence why it never renewed.

Choose a new pack from texting ALL PLANS to 150.

Re: Plan not renewing despite sufficient credit

gyht128 — Wed, 18 Feb 2026 17:26:43 GMT

Yeah, not a majorly helpful comment - that information is readily available with minimal searching.

It was working perfectly fine yesterday and EE has given no such warning that the pack would completely no longer exist. No one else seems to be reporting the same problem currently on the message board so I think it is a problem unique to me at the moment (although others seem to have had this issue in the past - solved by talking to an actually person from EE themselves).

I know it has been a legacy pack for a long time and is not available to new users, but EE have let me (and others) continue using it for many years (even with long periods on not using it, as long as I haven't switched to a different pack in between).

Re: Plan not renewing despite sufficient credit

Ali_A — Thu, 19 Feb 2026 08:07:38 GMT

Hi @gyht128

Have you tried restarting your phone, and then try to activate the pack again?

If it's still not working, please give customer service a call where a guide will be able to check the account and manually activate the pack for you.

Ali