topic Re: EE app in Pay as you go

EE app

Tada015 — Sat, 14 Feb 2026 14:03:38 GMT

EE app has.been unavailable to check balance and top up for over a month, when is this going to be fixed?

Re: EE app

XRaySpeX — Sat, 14 Feb 2026 14:40:48 GMT

@Tada015 :

Text BAL to 150.
Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: EE app

Michael_D — Sat, 14 Feb 2026 15:56:37 GMT

Hi @Tada015

Further to the advice from @XRaySpeX about other ways to check your balance and top up, if you have been having trouble with the app for so long, it is worth trying to uninstall and reinstall the app to see if that lets you login.

You can also try to login through the EE website to see if you can access your account.

If you still aren't able to get into the app, or cannot login online either, I'd recommend calling our tech guides so they can check your account set up and help to get it working for you.

Michael