topic Re: I topped up and wasnt given the option to buy a bundle. Then my account got canc in Pay as you go

I topped up and wasnt given the option to buy a bundle. Then my account got canc

JIMWAR1 — Thu, 05 Feb 2026 23:43:54 GMT

Re: I topped up and wasnt given the option to buy a bundle. Then my account got canc

JIMWAR1 — Thu, 05 Feb 2026 23:45:23 GMT

Has anyone else had this experience ?

Re: I topped up and wasnt given the option to buy a bundle. Then my account got canc

XRaySpeX — Fri, 06 Feb 2026 03:26:19 GMT

@JIMWAR1 : Text ALL PLANS to 150 & select one.

Re: I topped up and wasnt given the option to buy a bundle. Then my account got canc

Linzi_H — Fri, 06 Feb 2026 10:08:34 GMT

Hi @JIMWAR1

If your pay as you go SIM card isn't currently working as expected, it may have gone into hibernation if you haven't used it in a long time.

If you still wish to use your SIM card, please call our team so they can check what stage things are at, and they'll be able to help with the next steps.

You can read more about hibernation and how this works on our help page👉 Why has my pay as you go credit disappeared?

Linzi