topic Chose 14GB data subscription, shows 2GB purchased plan in Pay as you go

Chose 14GB data subscription, shows 2GB purchased plan

ellis896 — Wed, 04 Feb 2026 18:56:22 GMT

Good evening. I'm on PAYG and decided to change my plan. I have an 8GB plan currently and chose the 14GB for £10. Now I see on the app that I chose a 2GB data for £10, a plan that didn't exist on subscription plan choices.

I cannot cancel that plan by the looks of it until it starts and 30 days are gone. What can I do, I did not choose 2GB plan for £10, but 14GB. 2GB will not be enough hence why I chose the 14GB plan. Any help would be great. Thank you.

Re: Chose 14GB data subscription, shows 2GB purchased plan

XRaySpeX — Wed, 04 Feb 2026 22:32:54 GMT

@ellis896 : How & where did you choose a 14GB data pack?

Re: Chose 14GB data subscription, shows 2GB purchased plan

ellis896 — Thu, 05 Feb 2026 10:40:26 GMT

Hello XRaySpex,

I chose the plan through the EE app. Went to subscription plans and chose the 14GB plan. Currently I have the 8GB plan and wanted to upgrade. I repeat, there was no 2GB plan there and didn't make a mistake.

Re: Chose 14GB data subscription, shows 2GB purchased plan

Katie_B — Thu, 05 Feb 2026 15:26:23 GMT

Hi @ellis896.

I am disappointed to hear that the correct data has not been applied.

I'd recommend giving us a call so this can be looked into further.

Katie 🙂