https://community.ee.co.uk/t5/Pay-as-you-go/1-talk-and-text-PAYG-cancelled-by-EE-with-no-notice/m-p/1599406#M74321 <P>I've had a £1 weekly talk and text PAYG pack for over a decade. Yesterday the pack wasn't renewed, despite having credit available.</P><P>My local EE shop didn't know why this was happening so suggested I call EE direct. Nice chap from EE told me I wasn't the first call that day about the issue and the £1 talk and text pack has been discontinued, literally overnight.</P><P>He explained EE didn't need to give notice as it was PAYG. This doesn't seem right at all on many levels. I had no choice to switch to a monthly PAYG scheme, which I agreed to try for one month. It strikes me customer loyalty means nothing to EE.</P> Tue, 03 Feb 2026 13:23:46 GMT Da11111 2026-02-03T13:23:46Z https://community.ee.co.uk/t5/Pay-as-you-go/1-talk-and-text-PAYG-cancelled-by-EE-with-no-notice/m-p/1599406#M74321 <P>I've had a £1 weekly talk and text PAYG pack for over a decade. Yesterday the pack wasn't renewed, despite having credit available.</P><P>My local EE shop didn't know why this was happening so suggested I call EE direct. Nice chap from EE told me I wasn't the first call that day about the issue and the £1 talk and text pack has been discontinued, literally overnight.</P><P>He explained EE didn't need to give notice as it was PAYG. This doesn't seem right at all on many levels. I had no choice to switch to a monthly PAYG scheme, which I agreed to try for one month. It strikes me customer loyalty means nothing to EE.</P> Tue, 03 Feb 2026 13:23:46 GMT https://community.ee.co.uk/t5/Pay-as-you-go/1-talk-and-text-PAYG-cancelled-by-EE-with-no-notice/m-p/1599406#M74321 Da11111 2026-02-03T13:23:46Z https://community.ee.co.uk/t5/Pay-as-you-go/1-talk-and-text-PAYG-cancelled-by-EE-with-no-notice/m-p/1599496#M74325 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2589519">@Da11111</a></SPAN>&nbsp;</P> <P>Welcome to the Community!</P> <P>We always want to make sure we offer a range of plans to our customers, and ensure that there is a plan to suit their needs. We may remove some less popular plans, but we would make sure there was an alternative available.</P> <P>Rach</P> Tue, 03 Feb 2026 18:01:14 GMT https://community.ee.co.uk/t5/Pay-as-you-go/1-talk-and-text-PAYG-cancelled-by-EE-with-no-notice/m-p/1599496#M74325 Rach_H 2026-02-03T18:01:14Z