topic Re: Data in Pay as you go

Data

Kayjaybills — Mon, 02 Feb 2026 21:41:26 GMT

Why can I not get on gambling sites since November unless on WiFi have already phoned and was told it was sorted but it’s not am on pay as you go

Re: Data

Northerner — Tue, 03 Feb 2026 05:32:13 GMT

Hi @Kayjaybills

Either becase of the Online Safety Act or becase you still have the lock in place.

https://community.ee.co.uk/t5/Security/How-do-i-remove-content-lock-im-on-pay-as-you-go/td-p/1206952

Thanks

Re: Data

Rach_H — Tue, 03 Feb 2026 08:58:16 GMT

Hi @Kayjaybills,

Welcome to the Community!

I'm sorry to hear about the trouble you're having. If this is happening on every site then it sounds like your content lock may still be active, so I'd recommend giving our team another call, and they will be able to take a look into this, and get you sorted moving forward.