topic Re: Re: Re: Awful website EE in Pay as you go

Re: Re: Awful website EE

tonyk77 — Wed, 10 Dec 2025 10:28:53 GMT

Your website for topping up the phone is truly awful and has been for years. It is virtually impossible to log out (just keeps recycling until it comes up with "the error is ours please reload the page"). It takes forever to find anything, it is impossible to contact EE via EMail to complain about this. What should be a simple task takes forever - a three year old could make a better website.

Re: Re: Re: Awful website EE

Ali_A — Wed, 10 Dec 2025 13:42:13 GMT

Hi @tonyk77

You can top up any EE pay as you go SIM card without logging in using our EE PAYG Fast Top-up page.

Ali

Re: Re: Re: Awful website EE

tonyk77 — Wed, 10 Dec 2025 17:30:12 GMT

Thanks for the info which will be helpful, BUT, that still does not address the issues with your awful website and its problems. I see that a lot of people have been complaining about this. Perhaps we can hope that it will be sorted out soon?

Re: Re: Re: Awful website EE

Ali_A — Wed, 10 Dec 2025 17:54:27 GMT

@tonyk77

Please call Customer Service on 150 where a guide in the technical team can check that your online account is configured correctly.
For example if you have old accounts which are no longer in use linked to your online access/app, this will often give the error message you're experiencing.
The team will be able to remove any old accounts, or update any other settings to make sure your access runs smoothly.

Ali

Re: Re: Re: Awful website EE

slimdave — Thu, 11 Dec 2025 15:26:27 GMT

The website has been horrible forever, and nothing ever changes to functionally improve it.

Re: Re: Re: Awful website EE

manc_mikeh — Mon, 02 Feb 2026 09:30:49 GMT

@tonyk77 You could use https://ee.co.uk/bills-payments/mobile/fast-payment-payg to top up, no login but need your number and card etc. Sorry, you find the site so poor, we are working to improve it all the time.